Delivery Information
Free delivery to postcodes prefixed: SP1, SP2, SP4, and SP9 on all orders.
Other orders may qualify for free delivery, this will be dependent upon the product, delivery post code, and order value or a combination of two of more of these.
We offer a reasonably priced delivery service both locally and throughout mainland UK, using either our own delivery vehicles, post or courier.
Where delivery charges do apply these will be clearly identified at the time an order is placed.
Local orders will normally delivered within 5 - 10 days when possible and the goods are in stock. All other orders are normally completed on a 10 - 14 day standard delivery. Please note that delivery times and charges for products that are non stock items or bespoke will be advised by telephone once order confirmed. The number of days stated are working days and do not include weekends or bank holidays. The number of days to delivery do not include the first day of purchase, weekends or Bank Holidays. Delivery periods may also be extended over the Christmas period please telephone for details.
Delivery is to the side or kerbside of wherever the delivery lorry can park, and goods will be stacked as neatly as possible. The driver cannot carry goods into your property or past the building line. Should there be any access difficulties e.g. narrow lanes, steep drive please inform us at the outset so that an appropriate sized vehicle can be allocated to your order.
We will aim to deliver any day from the date of order up to the stated lead time.
Small and compact deliveries are defined as orders which can fit into a small box or envelope. Large and bulky orders are defined as orders which cannot fit into a small box or envelope.
We will email you to confirm the date of your order - please add us to your address book to prevent your delivery email being sent to your junk folder. All delivery dates are estimates, we cannot guarantee delivery times.
We will try our best to meet these estimates but we will not be held responsible if there is a failure to deliver by the estimated date.
All deliveries are subject to stock availability. Longer lead times on products will be stated on the product information page.
We do not deliver on Bank Holidays or weekends. We are only able to deliver to the mainland UK. We will advise you if we cannot deliver to you within 30 days of when we receive payment from you and give you the choice of waiting or cancelling your order. If you choose to cancel your order we will give you a full refund for the items cancelled.
We strongly recommend that you do not book tradesmen until your order has been received and checked by you. We cannot be held responsible for any third party charges for deliveries not received or not checked upon receipt.
You are responsible for checking your delivery against the Fencing Essentials delivery note. All delivery discrepancies must be reported to Fencing Essentials within 3 days of receipt of your order – email sales@fencingessentials.co.uk.
We endeavour to make one single delivery to you wherever possible, therefore for orders with multiple items the longest lead time will apply to the whole order. If part of the order is delivered directly from our supplier, one single delivery will not be possible.
All deliveries must be signed for unless you specify otherwise with your order. If your consent is given to leave the order, our responsibility ends with delivery.
Due to insurance guidelines, delivery personnel are unable to enter private residences.
The recipient of the products is responsible for any additional lifting once the delivery has been made.
